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Intelligent Automation – a powerful confluence of Process Intelligence, Intelligent Document Processing, RPA, Low Code/No Code application development, and Intelligent Virtual Agents, built on a stack of Advanced Intelligence capabilities, powered by Generative AI and supported by Next-gen Infrastructure. It empowers enterprises to drive integrated human experience outcomes, powered by agile configurable workflows.
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Wednesday Mar 09, 2022
Wednesday Mar 09, 2022
In this next episode of the Zinnov Podcast - Hyper Intelligence Automation series, Dushan Garg, Engagement Manager, Zinnov, chats with Laura Hendrix, SVP, Director - Robotic Process Automation (RPA) and Process Improvement at First Horizon Bank about how Automation has transformed the Banking industry, not only accelerating growth, but changing the very nature of customer experience. Laura explains how the pandemic has streamlined the functions performed by Automation and made banking more personal. Through anecdotes, she details her career in Automation and how learning and curiosity should be key.
She also touches upon how talent can stay relevant alongside Automation, the current need for upskilling and reskilling, especially as technology adoption accelerates, and how Automation will be key in delivering customer, partner, and employee experience. Listen to this episode for the answers to these relevant questions.
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