Zinnov Podcast - Intelligent Automation series

From Networks to Customers: AI Drives Telecom’s Digital DNA

As legacy infrastructure is on the decline, how are AI, automation, and generative technologies propelling the Telecom sector into a digital-first future? Hriday Ravindranath, Chief Digital Officer, Orange Business Services and Sameet Gupte, CEO of evoluteIQ explore telecom’s technology-fueled industry transformation with Prankur Sharma, Principal at Zinnov.

 

 

The episode explores the technologies and techniques that are driving greater efficiency as business models, product mixes, and costs evolve. Learn how advances in automation, analytics, and Generative AI can optimize networks, reinvent customer service, and unlock new value. Sameet and Hriday also discuss overcoming digital transformation’s toughest barriers around people, culture, and change management, outlining automation strategies that balance innovation with practical integration into existing IT landscapes. For Telecom CIOs and decision makers, this timely podcast provides an inside perspective on riding the digital wave with a focus on adoption, simplicity, and human-centered design.

The Next Frontier of Automation: GenAI in Action

The Automation age is here. With the rise of AI like ChatGPT, we've entered a brave new world brimming with possibility. But how do we adapt? In this podcast episode, Vijay Thomas, CEO of Tangentia, charts a course through the unmapped frontier of Intelligent Automation. He reveals his global boutique approach to Automation, blending worldwide delivery with a boutique touch. Vijay examines the inevitable ascent of creative AI and its transformative potential across industries like e-Commerce. Navigating the automation debate, he weighs the premium of human craftsmanship against full automation's efficiencies. The rich conversation explores technology's promise for social good, before envisioning a future where humans thrive alongside machines. To embark on the optimal path forward, we must grapple with existential questions about Automation's role in business and society. Thomas provides indispensable perspective to guide us into this brave new automated world.

How Gen AI and Automation Are Reshaping Healthcare

Generative AI is revolutionizing automation in Healthcare, offering innovative solutions across the industry. From administrative tasks to clinical processes, AI-driven automation is streamlining operations and improving patient care. In clinical settings, Generative AI aids in medical image analysis, helping radiologists and pathologists detect anomalies more accurately and swiftly. With the integration of Generative AI, healthcare professionals have been able to focus more on patient care and complex medical decision-making, ultimately improving the quality, accessibility, and efficiency of healthcare services. But how does an organization ensure their Generative AI and Automation charter it is implemented effectively, and achieves the right outcomes? Considering how hospitals and healthcare systems can use predictive analytics to forecast patient admission rates and disease outbreaks, this episode delves into how resource allocation, such as staffing and inventory management can be optimized for.

Prankur Sharma, Principal, Zinnov, talks to Arun Hiremath, Co-Founder and Chief Business of EvoluteIQ and Seth Kutty, Head of Predictive Analytics and Data Science at Kaiser Permanente delve into the transformative synergy of Generative AI and automation within the Healthcare sector. The leaders explore how these technologies are shaping the future of healthcare, from administrative processes to clinical applications. Seth discusses the practical use of Generative AI in streamlining healthcare workflows and how to alleviate the administrative burden on healthcare professionals. Additionally, Arun highlights the significance of adopting a platform approach in healthcare automation and how it optimizes operational efficiency and influences positive patient outcomes. The episode offers a compelling look into the evolving landscape of healthcare, what some of the use cases within Healthcare look like, and how Predictive Analytics are being leveraged by the industry.

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Timestamps

2:16 - How is the Healthcare domain leveraging Predictive Analytics?
4:11 - How has Intelligent Business Automation caused a shift for enterprises?
6:33 - What are the key business outcomes of AI and Automation?
10:31 - How do you ensure that the benefits of new technology are fully realized?
14:17 - What are the specific challenges of digital transformation?
18:33 - How can a platform approach make a difference?
21:21 - What are the top 3 use cases of GenAI you're excited to explore in your Automation journey?
24:50 - Learnings for scaling and starting an Automation journey

Riding the Software High Tide with Low Code

In this episode of the Zinnov Podcast - Hyper Intelligent Automation series, Pari Natarajan, CEO, Zinnov, talks to Patrick Jean, Chief Technology Officer at OutSystems about how Low Code technology is proving to be a core enabler of app software development. The conversation explores how the role of Robotic Process Automation (RPA) has changed, and how it can’t always solve for APIs in the same way that Low Code does. Low Code platforms tend to make software development accessible to any company - whatever vertical they work in.

Delving into multiple themes about the role of Low Code technology today, including the time constraints that it can address, Patrick and Pari chat about citizen developers and their ability to influence how platforms are made. Right from understanding, learning, and adapting from a community of developers, how should a platform company incorporate feedback? How does Low Code save time, and build apps without needing anyone to be a software developer? Listen to this episode to find out.

The PI Factor: Elevating Business Decisions

~40% of companies are already leveraging Process Intelligence to accelerate their Automation programs. This technology has become an integral part of the Hyper Intelligent Automation juggernaut, especially in the last couple of years.

To discuss the nuances of this technology and how it can be leveraged to elevate business decisions, Prankur Sharma, Principal at Zinnov, had a sit down with Ben Tamblyn, President, Corporate Communications and Brand, Nintex and Teresa Fisher, SharePoint Architect, Quaker Houghton. Tune into this episode of the Hyper Intelligent Automation series to know more about Process Intelligence's role in leapfrogging Enterprise Automation programs.

A Dose Of Automation: Future-Proofing The Pharma Industry

Pharmaceuticals is an industry that embraced automation pretty early on, and has been reaping its benefits for a while now. However, there are still many enterprises which are grappling with certain challenges and change management issues while going through their automation journey.

Tune in to this episode of our HIA series to listen to Jai Gulati, Global Head of Application Services & Intelligent Automation, Regeneron, talk to Dushan Garg, Engagement Manager, Zinnov about the complex and dynamic nature of the Pharma industry. Having spent 25 years in the space, Jai discusses how automation must aid the business objectives, how automation can help companies prepare for the recession, and more.

Mining For Value With Process Intelligence

Did you know - only 25% of global enterprises that are leveraging tools-based Process Intelligence platforms even today?

How can enterprises leverage Process Intelligence to supercharge their automation journeys? What kind of efficiencies can Process Intelligence bring in and how has the broader Process Intelligence landscape evolved?

Stephen Siciliano, VP, Power Automate at Microsoft, joins us again to discuss the space and how Microsoft approaches it.

 

Unpacking purpose-led Intelligent Automation

In conversation with Jon Jet Theuerkauf, Chief Customer Strategy and Transformation Officer, Blue Prism, Praveen Bhadada, Managing Partner, Zinnov discusses how Automation can become more mindful, and driven by purpose. Through his career, Jet has worked across platforms and RPA technologies to facilitate easier processes. He once worked from a customer standpoint, and today, interfaces as Blue Prism’s Customer Strategist, directing the positioning of RPA interventions. In this episode, he talks about how reskilling is paramount, and why leadership must have courage and patience to successfully deploy and adopt Automation. Jet also touches upon the importance of inculcating Automation as a cultural shift within teams and making it relevant to their role.

As businesses think more long term, Jet explains how Globalization should be looked at as a part of business operations, and not a standalone strategy. Diversifying operations in different countries can lead to stronger teams, opines Jet. Hear what else he has to say, in this all-new episode of the Zinnov Podcast – Hyper Intelligent Automation series.

Banking on Automation - How RPA is elevating customer experience in the Banking sector

In this next episode of the Zinnov Podcast - Hyper Intelligence Automation series, Dushan Garg, Engagement Manager, Zinnov, chats with Laura Hendrix, SVP, Director - Robotic Process Automation (RPA) and Process Improvement at First Horizon Bank about how Automation has transformed the Banking industry, not only accelerating growth, but changing the very nature of customer experience. Laura explains how the pandemic has streamlined the functions performed by Automation and made banking more personal. Through anecdotes, she details her career in Automation and how learning and curiosity should be key.

 

She also touches upon how talent can stay relevant alongside Automation, the current need for upskilling and reskilling, especially as technology adoption accelerates, and how Automation will be key in delivering customer, partner, and employee experience. Listen to this episode for the answers to these relevant questions.

Insured for Growth – How Automation is Turbocharging the Insurance Industry

In this latest episode of the Hyper Intelligence Automation Series, Nischay Mittal, Principal, Zinnov, sits down with Lori Pon, Director for Claims Strategy and Innovation at Auto Club Group to discuss how Automation has revolutionized the Insurance industry, turbocharging its growth. Lori shares examples of the AAA’s work with chatbots and the role of Automation in the larger scheme of insurance ecosystems. Along with that, she also delves into the cultural shift in talent pools when integrating Automation at an organizational level, and how it has decreased the insurance claim times.

 

How can talent stay relevant alongside Automation? How does Automation help insurance claims slowly move towards touchless processes, and what is the role of Automation in building a more sustainable Insurance industry? Listen to this episode for the answers to these pertinent questions.